Recently I read the book “Difficult Conversations: How to Discuss What Matters Most” by Douglas Stone, Bruce Patton, and Sheila Heen. The authors say there are 3 kinds of conversations, your contribution to a conversation is as important as the other person’s, also, don’t leave feelings out of the conversation.
Learn to accept criticism and admit that your motives are sometimes selfish, while at the same time, not selfish. The authors call this, the “and stance”. Although it is a somewhat intense book it is well worth the read. The audio CD of it is available at West Vancouver Public Library: http://catalogue.westvanlib.org/ You may choose to purchase the book and have it on hand as reference when a particular issue comes up. It is available at: http://www.amazon.com/Difficult-Conversations-Discuss-What-Matters/dp/0143118447.
This should be required reading for anyone who wishes they had taken a “Life 101” course at school.